Last Updated: March 1, 2023

1. Refunds:

• Timing: We offer refunds on eligible items within 7 days of receipt. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.
• Initiating a Refund: To initiate a refund, please contact us at padstal@rolandale.co.za or call us at 0285123383 with your order number and details about the item you wish to return. We will provide you with instructions on how to return the item.
• Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within 5 business days.
• Shipping Costs: Please note that shipping costs are non-refundable. You will be responsible for paying for your own shipping costs when returning an item. Additionally, any applicable taxes or customs duties paid on the original purchase are non-refundable.

2. Returns:

• Timing: We accept returns on eligible items within 7 days of receipt. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
• Initiating a Return: To initiate a return, please contact us at padstal@rolandale.co.za or call us at 0285123383 with your order number and details about the item you wish to return. We will provide you with instructions on how to return the item.
• Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your return. If approved, you may choose to receive a refund, store credit, or exchange for another item of equal or lesser value.
• Shipping Costs: Please note that you will be responsible for paying for your own shipping costs when returning an item. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

3. Exclusions:

• Not Eligible for Refunds or Returns: Certain items are not eligible for refunds or returns, including but not limited to:
  • Perishable goods such as food or flowers.
  • Personalized or custom-made items.
  • Gift cards or digital products.
• Refusal of Refunds or Returns: Additionally, we reserve the right to refuse refunds or returns on items that are damaged due to misuse, neglect, or improper handling.

4. Contact Us:

If you have any questions or concerns about our Refunds and Return Policy, please contact us at:

We reserve the right to update or modify this Refunds and Return Policy at any time without prior notice. Please check this page periodically for any changes.